Refund and Returns Policy — vapora.uk

14-day cooling-off period

Under the UK Consumer Contracts Regulations 2013, you can cancel your online order within 14 days of receiving it, for any reason, and get a full refund. To cancel, email info@vapora.uk with your order number within the 14 days.

Hygiene exception (sealed products)

For health and hygiene reasons, e-liquids, nic salts, prefilled pods, refill containers and any other sealed consumable cannot be returned once the seal is broken or the product has been opened — unless the item is faulty. Unopened, sealed items in their original packaging can be returned within the 14-day window.

Faulty or damaged items

Under the Consumer Rights Act 2015, if an item is faulty, damaged on arrival or not as described, you have a 30-day right to reject it for a full refund, and repair/replacement rights for up to 6 months. Contact us at info@vapora.uk with your order number and a photo of the issue and we will put it right.

How to return

1. Email info@vapora.uk with your order number and reason.
2. We will confirm the return address and instructions.
3. Send the item back in its original condition and packaging.

Return postage is paid by you unless the item is faulty or we sent the wrong item — in those cases we cover it.

Refunds

Refunds go to the original payment method within 14 days of us receiving the returned item (or of you proving you sent it, for cancellations). Delivery charges for the original order are refunded for full-order cancellations; for faulty items we also refund your return postage.

Exchanges

We do not offer direct exchanges — please return the item for a refund and place a new order.

Age-restricted products

All products are for over-18s only. Orders that fail age verification are cancelled and refunded in full.

Last updated: 24 October 2026